Dear South Bend Resident,
The City of South Bend is requesting your help and a few minutes of your time. You have been selected to participate in a survey designed to gather feedback on City services and performance. The information you provide in this survey will be used to improve existing services and help us understand the evolving needs of residents of South Bend.

We greatly appreciate your time, which we realize is valuable. Your answers will help us provide the very best city services possible and help me make better-informed decisions about the city's future. Especially as we continue to respond to the COVID-19 pandemic, your input can help the City develop programs and policies that assist our recovery.

The survey data will be compiled and analyzed by ETC Institute, one of the nation's leading firms in the field of local governmental research. Your individual responses to the survey will remain confidential. ETC will present the results to the City this summer. The results will also be posted on our website for your review at once they have been presented to the City Council. If you have any questions, please contact David Finley, Director of Business Analytics, at

Thank you for helping the City of South Bend deliver services that empower everyone to thrive!